Exchanges & Returns
That’s why you are treated to our 100% Happiness Guarantee, INSTANT EXCHANGE policy, and Free Shipping Both Ways, no matter what!!
INSTANT EXCHANGE – EXPLAINED
When you initiate an INSTANT EXCHANGE with TONA through our Exchange & Returns portal, we will ship your new item(s) INSTANTLY upon receiving your INSTANT EXCHANGE request – you do not have to wait until we have received your original item(s) for the exchange. Rather, we will place a $1 hold (per item) on your credit card and instantly ship out your new, replacement item(s)!
Once your INSTANT EXCHANGE is processed through our Exchange & Returns portal, you will be provided a FREE return shipping label to print out and affix to your return package – for environmental considerations, please use original packaging if possible.
Please note, you must initiate an INSTANT EXCHANGE within 30 days of your original purchase. You must also drop off your original item(s) at USPS within 28 business days from the day you initiate your INSTANT EXCHANGE process through the TONA Exchange & Returns portal.
Once we receive your original item(s), the $1 hold on your credit card will be released and there will be no additional charges. We will ship your replacement item(s) to you at the same address we shipped your original item(s). That’s it!
Naturally, if you do NOT drop off your original item(s) at USPS within 28 business days from the day you initiate your exchange process on the TONA Exchange & Returns portal, we will presume you would like to keep both the item(s) you were planning on returning and the item(s) you received in exchange.
We will then charge the price of the additional item(s) you did NOT return for exchange to your credit card, minus the $1 hold (per item). You will be able to keep all items and no further action will be necessary.
Please note, to receive an INSTANT EXCHANGE, leggings MUST be unworn, free of human hair, animal hair deodorant, perfume, body odor, makeup, etc... and in brand new, re-saleable condition.
To begin an INSTANT EXCHANGE now, please visit the TONA Exchange & Returns portal, where you will be asked to provide your Order Number (you can find this in the subject line of your original email) and your Shipping Zip Code or Email, and simply follow the instructions!
STANDARD EXCHANGE – EXPLAINED
When you initiate a STANDARD EXCHANGE with TONA through our Exchange & Returns portal, you will be provided a FREE return shipping label to print out and affix to your return package – for environmental considerations, please use original packaging if possible.
When you initiate a STANDARD EXCHANGE with TONA, we will ship your new item(s) to you once we have received your original item(s).
Please note, you must initiate a STANDARD EXCHANGE within 30 days of your original purchase. You must also drop off your original item(s) at USPS within 28 business days from the day you initiate your STANDARD EXCHANGE process through the TONA Exchange & Returns portal..
Naturally, if you do NOT drop off your original item(s) at USPS within 28 business days from the day you initiate your exchange process through the TONA Exchange & Returns portal, we will presume you would like to keep your items, and no further action will be necessary.
Please note, to receive an INSTANT EXCHANGE, leggings MUST be unworn, free of human hair, animal hair deodorant, perfume, body odor, makeup, etc…and in brand new, re-saleable condition.
To begin a STANDARD EXCHANGE, please visit the TONA Exchange & Returns portal, where you will be asked to provide your Order Number (you can find this in the subject line of your original email) and your Shipping Zip Code or Email, and simply follow the instructions!
RETURNS – EXPLAINED
When you initiate a RETURN with TONA through our Exchange & Returns portal, you will be provided a FREE return shipping label to print out and affix to your return package – for environmental considerations, please use original packaging if possible.
Please note, you must initiate a RETURN within 30 days of your original purchase. You must also drop off your original item at USPS within 28 business days from the day you initiate your RETURN process through the TONA exchanges/returns portal.
Once we receive your original item(s), we will process your return within two business days of receipt of your returned item(s) and instantly credit your original form of payment. Your refund will generally appear on your original form of payment within three business days from that time.
Naturally, if you do NOT drop off your original item(s) at USPS within 28 business days from the day you initiate your return process through the TONA Exchange & Returns portal, we will presume you would like to keep your item(s), no credit or refund will be processed, and no further action will be necessary.
To begin a RETURN, please visit the TONA Exchange & Returns portal, where you will be asked to provide your Order Number (you will find this in the subject line of your original email) and your Shipping Zip Code or Email, and simply follow the instructions!
Please note, to receive an INSTANT EXCHANGE, leggings MUST be unworn, free of human hair, animal hair deodorant, perfume, body odor, makeup, etc…and in brand new, re-saleable condition.
Please note, gift cards, face masks, final sale items and undergarments cannot be exchanged or returned.
Thank you for being the most important part of the TONA community! We hope we have made the TONA 100% Happiness Guarantee, INSTANT EXCHANGE policy, and Free Shipping Both Ways as easy as possible for you!