Exchanges & Returns

TONA's 100% Happiness Guarantee, Instant Exchange policy, and free shipping both ways are designed to make fit decisions simple.

START AN EXCHANGE OR RETURN

INSTANT EXCHANGE EXPLAINED.

  • TONA ships your new item instantly after receiving your Instant Exchange request.
  • You do not have to wait until your original item is received.
  • A $1 hold per item is placed on your credit card while the replacement ships.
  • You receive a free return shipping label after the exchange is processed.
  • Start the exchange within 30 days of purchase and drop off the original item at USPS within 28 business days.

STANDARD EXCHANGE EXPLAINED.

  • You receive a free return shipping label.
  • TONA ships your new item once the original item has been received.
  • Start the exchange within 30 days of purchase.

RETURNS EXPLAINED.

  • You receive a free return shipping label.
  • Start the return within 30 days of your original purchase.
  • Once TONA receives your item, the return is processed within two business days to your original form of payment.

RETURN CONDITION NOTES.

  • Items must be unworn and in brand-new, re-saleable condition.
  • Items must be free of human hair, animal hair, deodorant, perfume, body odor, and makeup.
  • Gift cards, face masks, final sale items, and undergarments cannot be exchanged or returned.